Promo codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble, please contact Client Services.

We offer a range of shipping options. Please see Shipping for details.

You’ll see a confirmation page after you complete your shopping experience. Then you’ll receive a confirmation email detailing the items purchased, estimated ship date and final cost.

Please allow up to 7 Business days to process your order due to additional precautions our fulfillment center is taking.

Once an order is “In Process” it can’t be cancelled or changed. You’ll have to wait until you receive your purchase and then return it. For complete details on returning an item, please see our Returns page.

We hope you love your yanou.store purchase, but if you’re not happy with what you bought, you can return your new, unworn, regular-priced items within 60 days of receiving for a refund. You can receive a full refund within 45 days from the shipping date. After 45 days, and within 60 days, you will receive a merchandise credit on an eGift Card. After 60 days, we will no longer accept returns.

Final Sale Items: Any styles listed as final sale are not eligible for refund, store credit, exchange, or return. All intimates are considered final sale. All items that do not meet our return criteria (listed below) or are sent back without prior authorization will be considered forfeited and will be handled at yanou.storesole discretion. This may include a $5 restocking fee.

We also are unable to accept returns of items that show signs of damage, including stains, pet hair, rips/tears or odors such as perfume or sweat.

For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code in to your nearest return bar location and we’ll take care of the rest. In-person returns will have a $4.50/item processing fee.

For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $.95 an item return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. yanou.storeis not responsible for lost or damaged packages. Please note, select dresses and jumpsuits, priced $129+ are only eligible for mail-in returns. To return a U.S. order, click below to start the process and access your shipping label:

For orders shipped outside of the United States, your return fee will be calculated by Borderfree based on your location. To return an international order, please call Client Services at 877-yanou +1 615-782-9704 during operating hours (8:00AM – Close: 18:00PM). Once your international return is approved by our Client Services team, Borderfree will email you a return shipping label. Customers are also able to return the package using a carrier of their choice to the following address:
2131 Belcourt Ave, Nashville, TN 37212 USA
Open: 8:00AM – Close: 18:00PM
Saturday – Sunday: Close

We do not recommend shipping return items from multiple orders in the same package with the same shipping label. Doing so will cause a delay in processing your returns.

Once your items are inspected by the store, you’ll get your refund typically within 10-20 business days from the date your package is received in our facility. You will not be notified when your package arrives to our facility, so we do recommend that you save your tracking number so that you can track your package. This will also help you time the processing of your refund. If you do not receive an email notification from us within 20 business days from the day your package arrived to our facility.

Due to limited merchandise quantities and the constantly evolving fashion selection on yanou.store, we currently do not process exchanges of yanou.store merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) within the policy window for a refund. When we receive your return, we’ll issue you a refund within 10-14 business days. Click here for our returns policy.