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SHIPPING
- Cut-off for expedited methods to ship same-day is 9am EST. If the expedited method is not available in your area, your order will be downgraded to the next available service.
- We do not ship on U.S. Holidays
- Shipping fees are non refundable
| Destination | Method & ETA | Cost |
|---|---|---|
| 48 Contiguous States | Free delivery with standard ground shipping (7-14 business days) | FREE |
| Standard Ground Shipping Expedited (5-9 business days) | $9.49 | |
| Express on orders placed before 10 am ET (2-3 business days) | $24 | |
| Next Day on orders placed before 10 am ET (1-2 business days) | $35 | |
| Hawaii & Alaska | Standard (1-4 business days) | $27 |
| APO, FPO & DPO Addresses | Standard UNDER $150 (5-9 business days) | $9.49 |
| Standard OVER $150 (5-9 business days) | FREE | |
| Puerto Rico | Express – orders placed before 10 am ET (2-3 business days) | $35 |
| U.S. Virgin Islands | Express – orders placed before 10 am ET (2-3 business days) | $60 |
| All Other U.S. Territories | Basic SurePost (up to 8 weeks) | $35 |
Processing Time
Please allow up to 7 Business days to process your order due to additional precautions our fulfillment center is taking. Shipping charges are non-refundable.Tracking My Order
Tracking updates may not be available for up to 3 business days after your order ships. Once your order ships, we’ll send you an email that contains tracking info and links. If your order has shipped to a location in the United States, you can also click the “Track Order” link at the bottom of any page on yanou.store or sign in to My Account and follow the tracking link under “Order History.” Still have questions? Please call Client Services at (615-782-9704) to contact us, and we’ll be happy to assist you.Shipping Faq’s
yanou Elite members enjoy FREE standard shipping and Icon members enjoy FREE express shipping on all orders. Not a member? Join now.
For Colorado residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers. Click here to Learn More.
U.S. FREE SHIPPING POLICY
Enjoy free standard shipping, with delivery in 2-14 business days, on any yanou.store order of $150 or more shipped to an address within the 48 contiguous United States. Excludes Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and all other shipping destinations outside the United States. Shipping and handling charges will be deducted automatically at checkout for qualifying orders when the customer selects standard shipping. Valid on yanou.store only. Offer not valid on previous purchases. Subject to adjustment due to returns, cancellations and exchanges. Minimum purchase required; sales tax and shipping and handling do not qualify toward the minimum purchase. Other restrictions may apply. Offer subject to change at any time.
Which carriers do you use?
We use UPS, FedEx or a combination of UPS and USPS or FedEx. Shipments to P.O. boxes are delivered by USPS only.
How do I track my order?
Once your order ships, we’ll send you an email that contains tracking info and links. You can also sign in to My Account and follow the tracking link under “Order History.” Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at (615-782-9704) or contact us, and we’ll be happy to assist you.
Do I have to sign for my package?
All orders over $500 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the UPS driver.
Can I ship to different addresses in the same order?
Sorry, we don’t offer multiple-address shipping within one order.
Do you offer weekend delivery?
Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.
What if my order doesn’t arrive?
If, after following up with UPS, FedEx, or USPS, you’re still not satisfied, please call Client Services at (615-782-9704) or contact us, and we’ll be happy to assist you.
SHIPPING RESTRICTIONS
Orders containing fragrances and nail polish may only be shipped within the 48 contiguous states via ground delivery. Fragrance and nail polish delivery to P.O. boxes are unavailable.
yanou ships to P.O. boxes in the 48 contiguous states, Guam and Saipan via standard shipping only. At this time, we do not ship to P.O. boxes in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and U.S. Territories other than Guam and Saipan.International Orders
yanou.store has partnered with a trusted third-party company, Global-E, to fulfill orders for our international customers.
Please note that Global-E coordinates your yanou.store order and is responsible for all billing, shipping and customer service issues related to your International order.
Select your items at yanou.store and put your items in the yanou shopping bag.
Select the International Shipping link in the shopping bag.
Confirm the items in your bag are ready for purchase and proceed to Global-E’s checkout page by selecting the Checkout button.
To complete your order, you will be asked to fill in shipping and billing information on the checkout page.
If you would like assistance placing your order, please contact Global-E: [email protected] Duties & Taxes
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.